Play responsibly!

Gaming can be both entertaining and profitable, but you can’t always win. Losing is part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and can easily make you lose perspective of time and money. At Vera&John, we want all your gaming experiences to be as positive as possible and give you the means to control your game play.

Staying aware of your gaming habits is a very important part of keeping your gaming fun and within control. Please take this free online self-assessment test to better evaluate your relationship with gaming.

We help you set the limits!

We want to give you the opportunity to set your own gaming limits, budgets, and boundaries, that's why we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly. New accounts have a maximum daily deposit limit of $500 which can only be altered once we've verified your identity and the sustainability of your new limit.

Do you need to cool off?

You can restrict your access at any time directly from Gaming Limits, by selecting a time frame from 24 hours to 6 weeks. Should you wish to request a self-exclusion for longer than 6 weeks, you can opt for 6 months, 1 year or 5 years.

If you request a self-exclusion of more than 6 weeks, the account cannot be reopened before the set period has passed, and any reopening request will be subject to a cooling off period of 24 hours. Should you not specify any timeframe, we reserve the right to self-exclude the account for at least 6 months.

If you think you may have a gambling problem, we recommend that you seek professional help. Please review the independent organisations listed on this page to find support and assistance.

Are you worried about your children?

If you share your computer with underage individuals and worry about them having access to the site, it is important to make sure that usernames, passwords, and banking details are kept private.

Parental control software solutions such as NetNanny or CyberPatrol can also be useful in restricting access to gambling sites. You can also create different profiles for anyone accessing your computer, so that nobody may have direct access to your personal information and any minors with access to your devices may be monitored.

If you need additional help, you can always email our support team.

Problem gambling can impact young people in many different ways. We recommend you visit BigDeal.org.uk for information, advice and support on this important topic. BigDeal is an online service and website run by GamCare, which aims to both raise awareness among young people and provide adults with guidance on how to talk to a young person about gambling.

18+

It is illegal for anyone under the age of 18 to open an account and/or to gamble with Vera&John.

Appropriate measures are taken to protect against the use of our casino by underage players. The Company reserves the right to request proof of age from any customer, and may suspend an account until adequate verification is received.

If you are aware of a player under the age of 18 who uses Vera&John, please contact our customer service team immediately.

Independent organisations

Here you will find contact information to organisations that can help gamblers, people with a gambling addiction, and their family and friends.

Wish to block yourself from Gambling online?

You can self-exclude from UKGC licensed online gambling operators via GAMSTOP; the UK National Online Self-Exclusion Scheme. Please note the block would only apply to operators who are enrolled with the scheme.
Web: www.gamstop.co.uk/
Telephone: 0800 138 6518

GamCare

Web: www.gamcare.org.uk
E-mail: info@gamcare.org.uk
Helpline: (+44) 0845 6000133
UK Freephone: (+44) 0808 8020 133
Gamcare forum: www.gamcare.org.uk/forum
Face to face counseling available for 16+ in England, Scotland and Wales.
Blocking Software

Gamblingtherapy

Web: www.gamblingtherapy.org
Contact form: www.gamblingtherapy.org/en/email-support-gambling-therapy
One-in-one chat available with support advisers.
Gambling Therapy's free app provides tools and information to help you overcome problem gambling, including live chat and more. Available for iPhone and Android.

GA Gamblers Anonymous

Web: www.gamblersanonymous.org.uk
Contact: www.gamblersanonymous.org.uk/#contact

Gam-Anon

Web: www.gamanon.org.uk
Online meetings: Sundays between 8 pm and 9 pm.

Gordonmoody

Web: www.gordonmoody.org.uk
Midlands and Head office: 01384 241292
South East: (+44) 20 8778 3331
E-mail: help@gordonmoody.org.uk

GambleAware

Web: www.begambleaware.org/

Help

Contact us

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