Verify your account

As part of the responsible gambling and security procedures required by the UK Gaming Commission, we need to verify your date of birth and address as registered in your account. You will be unable to log in until such information has been provided and verified successfully.

If your account has already been fully verified, you won’t have to do anything at all. However, if your account has not yet been fully verified, we’ll need to check your name, address and age.

Just like Rome wasn’t built in a day, the verification process isn’t instant… but don’t worry, we here at Vera&John aim to process your documents as quickly as possible!

Just follow these simple steps and you’ll be well on your way to having a verified account in no time!

In order for you to verify your account, we need copies of the following:
Government-issued photo identification, such as a valid passport, driving license or residence card.
• A document showing proof of address, such as a utility bill or bank statement no more than 3 months old.

You can contact our customer support team via live chat to get the verification process started or send us your documents via email on

Keep in mind that additional documentation may be requested based on your account activity.

Not sure how to create some perfect, top-notch copies? It couldn’t be easier! Just take photos of your documents with your camera or mobile phone – easy-peasy!

Photo identification

The accepted forms of ID are a passport, driver’s license, or a national identity card. The required fields are:

  • A photo of you
  • Your full name
  • Date of issue
  • Date of expiry
  • Date of birth
  • MRZ lines/barcode (if using a passport)

Please be sure to include all corners in your pictures so that it doesn’t appear cropped. In case the document has information on both sides, please send a picture of each side.

Credit card

Take photos of both sides of your credit card. The photo needs to include:

  • Card owner’s full name
  • Expiry date
  • Card number
  • Signature

For security purposes, please cover up the 6 middle digits on the card as well as the security code on the back of the card. The first 6 and last 4 digits need to be visible.

Since repetition is the mother of learning, let’s take it again: when taking photos, please include all corners of the document so that it doesn’t appear cropped.

Proof of address

In order to prove your address, you will need to send us a copy of a recent document that was sent to your registered home address. This could be a utility bill, invoice, bank statement etc. However, we do empathise that in today’s modern era not everyone receives their bills in paper form, so we will accept a PDF (electronic bill) as well.

Before you hit “send”, please make sure that the document contains the following, otherwise there’s a good chance it won’t get approved:

  • Date of issue (cannot be older than 3 months)
  • Your full name
  • Your home address

Please note that all documents should be sent to

When taking a picture, please include all corners of the document so that it doesn’t appear cropped.

To avoid confusion, please keep your address (and other personal details) up-to-date on your account information.

Tips & Tricks

For security purposes, please note that you need to send your documents from the email address registered to your Vera&John account.

Please make sure that the quality of your documents is good, and the information is easy to read.

Need some extra guidance? No sweat, our verification experts are ready to help you out on

Please note that all documents should be sent to

Remember that our agents may get in touch with you to ask for additional documents based on your account activity.

Here’s a few other points to keep in mind:
  • We only accept images in colour in any of the following formats, BMP, PNG, JPG and PDF.
  • The email can’t contain documents that together exceed 10MB, if they do, you can send your images in separate emails.
  • All four corners must be visible within the frame of the image.
  • You can take photos with your mobile phone. But be sure to send the pictures in high resolution.
  • Don’t save your images in any editing program or app. Kindly send the pictures unedited.
Why do I need to verify my account?

Our casino operates under a licence issued by the UKGC. To comply with the requirements of such a license, we're therefore required to follow certain procedures such as requesting various documents to verify player identity.

As much as we understand that this can be a burden on you, this method serves very well to protect people such as yourself and ensures we comply with our UK licence.

Rest assured that the processing of your documents is scrutinised by the regulator, and as it's a requirement for all UK-licensed operators, these procedures are highly advanced and hence highly secure."


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